Refund policy

Last Updated: September 27, 2026

Thank you for shopping with triivora.store. We want you to be satisfied with your purchase. This Refund & Return Policy explains when returns, exchanges, and refunds may be available.

1. Return Window

You may request a return within 30 days of delivery of your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original accessories, parts, manuals, tags, and promotional materials, where applicable.
Be returned in a condition suitable for resale.

Some products may be excluded from returns because of their nature, hygiene requirements, safety considerations, customization, or other applicable restrictions.

2. Items That Cannot Be Returned

Returns may not be accepted for:

Used, opened, altered, or damaged products when the damage was caused after delivery.
Products missing original packaging or components when those items are required for resale.
Personalized or customized products, where applicable.
Products marked as final sale.
Gift cards or other non-returnable items, where applicable.
Items that are otherwise restricted from return by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs or video showing the product and packaging, if requested.

We will review the issue and, where appropriate, offer a replacement, return, refund, or another appropriate resolution.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the applicable return period provided the product meets our return conditions.

Unless the item was defective, damaged before delivery, or incorrectly supplied, the customer may be responsible for return shipping costs.

5. Return Authorization

Please contact us before sending any product back.

Do not send a return to the warehouse address unless we have specifically instructed you to do so. We may provide different return instructions depending on the product and circumstances.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refunded amount to appear in your account can vary depending on your payment provider, bank, and payment method.

7. Partial Refunds

A partial refund may be issued when an eligible returned product has diminished value because of handling beyond what is reasonably necessary to inspect the product, where permitted by applicable law.

8. Exchanges

If an exchange is available for the product you purchased, we will explain the available options when you contact us.

Availability of replacement products may vary.

9. Lost or Stolen Packages

Once an order has been delivered to the address provided during checkout, responsibility for the package may transfer to the customer, subject to applicable law and the circumstances of the shipment.

If tracking shows delivery but you cannot locate the package, please contact us promptly so we can review the shipment information.

10. Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the normal return procedure may apply.

11. Contact Us

triivora.store

Phone: +4692466072

Warehouse/Business Address:
6835 West Buckeye Road
Phoenix, AZ 85043
United States

Please include your order number when contacting us about a return or refund.

12. Legal Rights

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or waived under applicable law.

We reserve the right to update this policy when necessary to reflect changes to our business, products, or applicable requirements.